Effective Knowledge Transfer When Changing IS Sourcing Strategy

Ensuring successful knowledge transfer when embarking on IS sourcing strategy change is critical to ensure service quality and continuity, and organizational IS capability development. Managing the process, however, is complex and challenging. It involves the sharing and learning of technical IS and business knowledge. It also involves knowledge flows across organizational/national boundaries where members operate in completely different industrial, business, and cultural environments. This paper focuses on identifying a set of effective knowledge transfer strategy when changing existing IS sourcing arrangement. Experiences learned from the case study presented here serve as exemplary guidelines for those changing IS sourcing strategy.